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iPhone Help

Discussion in 'Off topic' started by Ulrich, Apr 19, 2018.

  1. Ulrich

    Ulrich Senior Member Elite Donor Donor Seasoned Supporter

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    Need some tech help advice.

    My wife today got an email or text message from DHL saying blah blah blah about a package and click on link to log in. She did, and then realized we don’t use DHL.

    I told her to shut the phone down until we figured out what to do. Unfortunately she hasn’t backed up in a while so the immediate thought of doing a full reset has drawbacks.

    What is the best course of action? Can we back up the phone and then reset, or will that just transfer whatever hypothetical mal-shit from the phone to the backup? Is there no need to do anything because this is the omnipotent iPhone? Is there a software scan needed? Help! Thanks!
     
  2. Vaporizer

    Vaporizer Junior Member Donor Seasoned Supporter

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    If she backs up to the cloud and you really think her phone is infected, just restore to factory settings and then restore from iCloud .
    She's probably just fine. Did the link take her to Safari? I'd just go to settings, safari and clear website data and history.
     
  3. Ulrich

    Ulrich Senior Member Elite Donor Donor Seasoned Supporter

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    No idea where it took her - I’ll ask when she gets home. If it went to safari, will clearing it take care of all, or that’s just a good precaution/step to take?

    Edit- I don’t think she has enough space to backup to iCloud. Uses a physical external hard drive through the computer.
     
  4. Vaporizer

    Vaporizer Junior Member Donor Seasoned Supporter

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    It's a good precaution to take and have her change her iphone/ iCloud password
     
    JGarrettLieb likes this.
  5. Vaporizer

    Vaporizer Junior Member Donor Seasoned Supporter

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    It's not impossible to get a virus, but it's highly unlikely. It's probably just a phishing email. I'd change the password to the email account that the mail was sent to just in case..
     
  6. Ulrich

    Ulrich Senior Member Elite Donor Donor Seasoned Supporter

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    So clear safari history/cache and change email password. That’s it?

    And even if something is there, the next software update will fully scrub everything?
     
  7. Christopher Jee

    Christopher Jee Senior Member Elite Donor Donor Seasoned Supporter

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    What was she logging into? Sounds like this was a phishing email to get credentials for whatever service she supplied the credentials for. I think it should be fine to just change whatever credentials were supplied.
     
  8. Ulrich

    Ulrich Senior Member Elite Donor Donor Seasoned Supporter

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    I don’t think she logged into anything - she realized she shouldn’t click on the link after actually clicking on it. Haven’t had a chance yet to find out what opened (I assume safari because she said it went to a website, but I don’t know which) from the link. And she said it was delivered via text. She said she immediately deleted the text, and closed the website.
     
  9. Christopher Jee

    Christopher Jee Senior Member Elite Donor Donor Seasoned Supporter

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    Word. I honestly think she's probably fine. Sounds like she didn't download anything and whatever website she went to shouldn't be able to access data that wasn't created by that website. Clearing browsing data is relatively lightweight but I don't even think that should be necessary.
     
    Ulrich likes this.
  10. Ulrich

    Ulrich Senior Member Elite Donor Donor Seasoned Supporter

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    Ok, then we’re gonna go with clearing cache/history/data and changing the email password.
     
  11. Vaporizer

    Vaporizer Junior Member Donor Seasoned Supporter

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    An update isn't going to remove anything that might be there, but the question is -is anything really there? Does she still have the email ?
    Just saw your new post about it being a text , most malware is designed for Android. If I had clicked on the link myself, I'd just do what I told you to do, as long as my phone was working fine.
    Just took a look and this is not a new scam, been around for a while. If you're really worried about it , post on the iPhone /apple site and or just go to the Genius Bar and talk to someone . I personally wouldn't be worried if it was my phone .
     
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  12. Mario

    Mario Regular Member Seasoned Supporter

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    Those DHL/FedEx/UPS emails were crypto PC viruses, but had no effect on phones.
     
    Ulrich likes this.
  13. mgarbowski

    mgarbowski Senior Member Elite Donor Donor Seasoned Supporter

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    Dropped my phone today. Despite the case and screen protector there is long nearly invisible crack in the screen. With the screen protector, it is still 100% smooth to the touch and everything functions normally. The crack is so invisible I can live with it easily. It is an iPhone X and screen replacement is expensive.

    So, the question, should anyone know, is whether there is meaningful risk that over time the cumulative pressure of daily usage of a cracked screen could damage the LED below the glass, which is even more expensive than glass replacement.

    I doubt anyone knows, but asking is free. I will also post on the Apple support forums, which should be more productive, but I have found the likelihood and quality of responses there has gone down in the last 3-4 years for some reason.
     
    Last edited: Sep 17, 2018
  14. Seven

    Seven Active Member

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    Is the IPhone X OLED screen more fragile then the old LCD screens? I used a very cracked screen on an old iPhone for about 6 months until I could get a new phone, and never had an issue, but having the OLED might be different
     
  15. mgarbowski

    mgarbowski Senior Member Elite Donor Donor Seasoned Supporter

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    I haven't heard or found anything like that yet. That's a good point. I've seen lots of people using phones with very cracked glass. I'll look closer into the OLED in the X.
     
  16. Mario

    Mario Regular Member Seasoned Supporter

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    i ordered the XS and hope the screen doesnt suck
     
  17. Kangaroo Jack

    Kangaroo Jack Regular Member

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    you should be okay... do you have insurance on the phone? most insurance has screen protection for a 100 dollar deductible
     
  18. mgarbowski

    mgarbowski Senior Member Elite Donor Donor Seasoned Supporter

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    Thanks. That's where I'm leaning based on what I can find.
    No. I generally hold to the view that you should not buy insurance for expenses you can afford, even if they're random and annoying when they hit you. You almost always end up paying more in premiums than you collect in claims. That's also true of insurance for more, expensive catastrophic level events, but it is worth paying a fee to protect yourself against a catastrophic level loss you cannot afford to fix.
     
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  19. Kangaroo Jack

    Kangaroo Jack Regular Member

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    It just works out for me to have it... comes out to under 100 dollars a year for me i think (if memory serves correct around 7 dollars a month). with the new "NEXT plans " where u have to pay for your phone monthly i prefer the peace of mind of having it. if i lose my phone week 1 i still owe 1000 dollars for my iphone i lost, plus another 1000+ for a new one. but i understand your point of view also. For the most part youre probably right and im losing money on it. But it just makes me feel better knowing i have that safety net and that is worth the price of admission.
     
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