This Stubhub arrangement is CONFUSING.
On Wednesday I bought tickets for tomorrow's game on Stubhub. They still hadn't been transferred tonight, so I called Stubhub and they were very helpful, quickly got me replacement tickets that were better seats at a higher price without charging me extra -- they were great. The new tickets were transferred to me about an hour later -- and trying to figure out how to actually get to my tickets on my phone was VERY confusing. I went to my Stubhub account, they weren't there. I went to my regular ticketmaster account, they weren't there. I then logged into NYCFC's ticket portal on their mobile app -- and that's where they were.
Whoever decided this was the best way to do things is absolutely nuts. This is madness, and a ton of work for me to buy tickets on Stubhub. Just completely ridiculous. The club needs to do better than this.
I like to think I'm computer literate, and it took me time to figure out how to use these tickets. You guys have complained that this is an awful system for sellers. It's pretty terrible for buyers, too.
One more thing: I knew what to expect because I had read this thread, but the idea that you get an email from Ticketmaster after buying tickets through Stubhub is insanity. Had I not known any better, I could have very easily gotten confused.
