I definitely understand your frustration but there is no contradiction here. Print at home tickets will be accepted, but not provided except to season ticket holders. I understood the April 1st date mgarbowski mentioned to apply only to season ticket holders, but perhaps I misremembered.
Agreed
"City Members who have purchased prior to April 1, 2016 will continue to have access to transfer their tickets via print-at-home while we implement the policy."
"Fans purchasing individual game tickets online at NYCFC.com, Ticketmaster.com, or via Ticketmaster telephone will have the option of receiving traditional hard stock paper tickets or mobile tickets at the time of initial purchase."
http://www.nycfc.com/post/2016/03/11/new-york-city-fc-introduces-mobile-ticketing