ya know, I can't help but be skeptical about surveys. For example I signed up for one month of sling.tv just so i could watch the euro games on my phone/work computer and i immediately cancelled, and on my way to cancel they ask, oh why are you leaving, and honestly I didn't want to say i just wanted it for euro games, so i answered it ridiculously. My thought are two fold. First is your asking for me to help you "improve" your service but you're not paying me for my help. Obviously my opinion is worth 2 cents, but applied to millions that adds up. And 2nd I feel like helping them hone in on what customers really really want is just going to help them charge more for that specific purpose. Though that could go two ways in which they carve out the service i want and charge less, but really i think they'd just bundle the in demand product with other crap and charge more to move inventory. TV executives already know live sports is a draw, but doing surveys for other stuff is what i worry about. Like I'd be pissed if season tickets were bundled a $50 subscription to a Man city forums subscription.
