I had the opposite experience for sure. She was always courteous and did everything I needed. I switched seat locations a few times (including just this past weekend) and she was always able to do it promptly with no problems.i disliked her actually. She always promised shed take care of things for me and was super nice on the phone but never followed through and always had excuses. Also, she never ever followed back up with me i would have to be the one to call her back to find out if there was any kind of updates.