Season Ticket Holders: Anyone Been Asked About Renewals For Next Year?

The Completed email is also confusing. It says all parties have completed the agreement and then asks you to docusign. Makes me wonder whether they actually received what I just did. It specifically states:

"All parties have completed New York City FC Founding City Membership Enrollment Agreement.

Please DocuSign and submit this agreement within 72 hours to complete your Founding City Membership enrollment. Please note that the process of securing your season tickets for 2016 and beyond is not finalized until you DocuSign and submit this enrollment agreement.

After completing the agreement you will receive a confirmation email from New York City FC Fan Services that will also include instructions on how to select your one-time enrollment gift for each seat on your account.

Please don’t hesitate to call your Fan Services representative at 855-77-NYCFC or email FanServices@nycfc.com should you have any questions or concerns. A final copy of this agreement will be emailed to you for your records."


First they ask us to agree to payment plan. I do it and get subsequent emails asking me to agree to the payment plan. I wonder, didn't I do that? Should I do it again?
Then they alert us that we will receive the enrollment agreement within 72 hours. That doesn't happen for a couple of weeks.
I wish they could do this so it is not as confusing. It's not that hard.
 
Vallos said:
I'm certain they used the same formatting as the initial email and forgot to omit the original verbiage.
Click to expand...

I agree. It's just general sloppiness. Since there are more than 19,000 of us I thought we deserve some more attention to detail.
 
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felixgnr said:
when did you guys enroll?
i think i was one of the first submitting full payment i didnt get the enrollment form yet
Click to expand...
I paid immediately and got the email this a.m. Check your spam just in case, but the blasts may be staggered.
 
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I renewed immediately after receiving the renewal email. I agree with Jay, the notices will be sent in stages.
 
Those that have received them are the beta group. They are still making changes and sending out small groups. The remainder will be sent out late this week/early next week.
 
I received it just now. Completed the docusign on my phone. It was pretty easy. Go to the docusign and complete the form. You HAVE to do that. It worked on my iPhone without issue. Was able to do the signature and all. After you sign get out of landscape mode and you'll see a 'complete' or 'finish' on the top right. Something like that
 
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I called my ticketrep a few weeks ago and he said they were having issues with it. did it - he had me pay over the phone and they had to manually take off the balance.

thatsmyspare said:
Has anyone with a credit balance from selling tickets on the exchange figured out how to apply the balance toward season ticket dues?
Click to expand...
 
NYCFC_Dan said:
I received it just now. Completed the docusign on my phone. It was pretty easy. Go to the docusign and complete the form. You HAVE to do that. It worked on my iPhone without issue. Was able to do the signature and all. After you sign get out of landscape mode and you'll see a 'complete' or 'finish' on the top right. Something like that
Click to expand...

Yup, DocuSign works really well on the iPhone, click through the buttons, rotate the phone, sign, rotate back, hit finish, and then the confirmation email comes automatically.

They still need to update their wording on the email as it is confusing, it says you completed but then has the boilerplate language from the original email "you must complete in 72 hours...".

Signing your life away to NYCFC.
 
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RockShrimp said:
I called my ticketrep a few weeks ago and he said they were having issues with it. did it - he had me pay over the phone and they had to manually take off the balance.
Click to expand...
ugh ok. i already called them once. will try again. thanks for the info dude!
 
I received the email today, didn't see anything on it that indicated I had paid in full already. I shot a email to my rep, because I didn't want them to bill me, if I provided my credit card info. Haven't heard from the rep yet, but I checked contact me for new credit card info, and pay in full annually, docu sign was easy. Click complete and that was that. Then got the review email after that, which was a bit confusing.
 
JayH said:
I received my enrollment form as well. Once you docusign and submit, you will receive a second email almost instantaneously with the subject line:

Completed: New York City FC Founding City Membership Enrollment Agreement

It appears that the next step will be to receive an email regarding selecting the free gift(s).
Click to expand...

i did it and got the email and confused me. glad to see that it seems once you get he confirmation email you are good to go.
 
Yeah the COMPLETED and Please complete is a bit off. I clicked the link and it brought me back to Docusign which said it was completed as well. No worries.
 
NYCFC_Dan said:
Gotta read fine print. Don't want to be extradited to the Sheiks Country to build the 2026 World Cup locations on free labor.
Click to expand...
You might still be able to work on a 2026 WC stadium if Tampa gets the nod as a host city.
 
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