To clarify - the homophobic statement I heard yelled came from an entirely different area than the area I was told was Los Templados. I have zero idea what (if any) SG the person was in. Not that I am excusing any bad behavior from anyone but waned to make that clear.
And I will say Security seemed entirely uninterested in de-escalating anything. After I yelled at the guy, I was speaking to a security woman about how disgusted I was by the behavior and she just said: "yeah this always happens with New York." As if this was an incident entirely spurred on by one side, and one which they were powerless to prevent. Which is both untrue and counterproductive.