I'm not sure if work counts as my level of an emergency, but I'd like to take this chance to mention that the day I was supposed to select I had a family funeral to go to. I told my rep a couple days in advance when I found out myself. They gave their condolences and worked with me. They took down my preferred choice of seats and made they selection for me at my appointed time, without me having to call in or go online. It was one of the nicer gestures and experiences I had from the FO in year 1. So, when they do right they deserve credit. Now if only they didn't screw up the other 90%...