This response isn't really for you. It's for anyone else who may see this and think that's how everything operates with TR.
Let me tell you the whole story. I can be trusted to tell the whole story, and tell it in truth, because I was there to see it all in real time.
1. They didn't take 6 months to send out damaged scarves. The whole story is that they placed the orders for the scarves as soon as the winning member design was selected in August. Then, we got e-mail messages asking us to let them know if we wanted to pick the scarves up or have them shipped. I chose to pick mine up. Which I did at the TR Halloween Party on November 1st. The scarves arrived in the middle of October.
It was a complicated design to begin with. What do you mean "complicated?" I'll show you:
The design: http://www.thirdrailnyc.com/2014/08/and-winner-is.html
Me with my scarf: http://instagram.com/p/vBm2ZpEJxu/
The company hired to produce them is Ruffneck Scarves, so it's no janky budget company. This is a reputable business. The scarves took a while to produce. That makes sense. When the boxes arrived, we were notified. At the next meeting after the scarves arrived, I went to Nevada Smith's and picked my scarf up. Some people forgot that they said they'd pick theirs up. Some people joined late and thus got their scarves late. Some of the scarves were shipped and returned thus delaying the process (and likely cost the TR an assload of money).
In any case, the scarves were shipped out as fast as they could be given that probably 3 people tops were working on packing and shipping 700+ scarves in their free time. The ones that weren't 100% satisfactory were a surprise to everyone. They are taking care of all of them as quickly as they can from what I've seen. I know for a fact that you can return your less than perfect scarf and they will switch it for a new one that is satisfactory. That there are some mistakes doesn't surprise me though. That's how manufacturing works. Some stuff just isn't perfect.
2. I picked my membership card up at Nevada Smith's... at the first official meeting... in August. It's a beautiful card by the way. Delayed cards were probably the result of delayed scarves. It makes sense that they wanted to make one shipment instead of two.
3. What else have they done?
-Well, I was on field at MCFC vs. Liverpool with the TR. Right behind the goal and the game ended in PKs ON MY SIDE!
-They got other members in at every press event.
-I drove to Montreal with a guy I'd never met just because he is in TR.
-I've gone to almost all of the meetings and parties they put together.
-I went to the USMNT game in CT with them (and bought the t-shirt). A bunch of people didn't make it to the game because the buses they coordinated got totally obliterated for time by traffic. They gave everyone the option to either get a full refund or apply their money to a 2015 membership. The buses left from NYC at 2pm for a 7pm kickoff. Buses are commercial and have to take a specific way. They still made their way to a bar and watched the game together. I drove myself and even taking back roads, it took me over 4 hours. I just BARELY got there in time.
-They got us a great discount at Upper 90 (which I used to get my son a Japan national team jersey for Christmas for 22 bucks).
-They fielded a damn competitive amateur soccer team in the Supporters Club Cup.
-They are petitioning for NYCFC license plates.
-They've done two cash prize FIFA video game tournaments.
-They collected donations for the Gemmell Fund.
I mean... "What have they done?" Really? What have YOU done? I have done plenty with them.
They are absolutely fair game for criticism. I just want to know what basis the criticism is founded on.