The web site Soccergods has an example of the letter CFG needs to put out and quickly
http://soccergods.com/2015/01/02/nycfc-frank-lampard-manchester-city/
For those who can got to the site.
To: New York City FC Season Ticket Holders; the City of New York
Re: Frank Lampard to stay with Manchester City until June
In July 2014, City Football Group made a commitment to the City of New York and Major League Soccer. That commitment remains unchanged. CFG continues to be focused on bringing a world class product to the people of New York and contributing to the growth of Major League Soccer.
As you know, New York City FC exists as part of a larger family of clubs, one that’s committed to growing the game as well as City’s presence in it. Unfortunately, that relationship has forced us to make a small change in plans for NYCFC’s debut. We felt it was vital to reach out to our season ticket holders before that change became public to explain the group’s decision.
Premier League legend Frank Lampard has been central to our plans to field a competitive team in New York from our opening kickoff, but over the course of the last four months, Frank has also become a valuable part of our team in Manchester, were we hope to retain the Barclays Premier League title. Because of circumstances with our Premier League club, we have asked Frank to remain in Manchester throughout the remainder of the Premier League season. As of now, he will not join New York City FC until June.
Along with Frank, we make this choice with full knowledge of the disappointment it will cause. To be clear, it was always our intention to keep Frank’s stint with Manchester City short; however, as circumstances changed, we were forced to consider our commitment to our fans in England as well as those in New York. After discussing the situation with Frank, we are confident this is at the best course of action. We are also confident this open line of communication can give fans valuable insight into what has been a very difficult decision.
Our course of action does not end with this decision. We are conscious of our commitment to New York and know that Frank Lampard’s unveiling made a promise. Over the next few months, our staff will continue to work to find another Designated Player who will be with the team when we open the season in March. Only now, we will do so knowing that fans, future fans, and Major League Soccer deserve an indication of our commitment.
Internally, we know that commitment has never wavered. We also know that the tough decision to allow Frank another chance at a Premier League title sends a conflicted message. We hope you give us time to set things right and to show that NYCFC is the club New York City deserves.
Thank you for your support,
Ferran Soriano
Chief Executive Office
New York City FC
Claudio Reyna
Director of Football Operations
New York City FC
Jason Kreis
Head Coach
New York City FC
Aside form this I would add it is clear that the Fans of NYC will no longer welcome Frank Lampard and we will do everything in our power to replace him with a high caliber star that will help win this and every year.