The line at the Citi games have also been awful.
I waited in line for about twenty minutes Saturday and finally got mine.
After the first ten minutes someone from the club comes over and announces the three lines are divided based on first name alphabetically. There was absolutely no indication that lines were based alphabetically from the back. (Also who alphabetizes based on first name???) I was in the wrong line and said I’m not getting out to go to the back of the line after having already waited ten minutes. Someone should have been there to direct traffic and let fans now. When I finally got to the front I realized why it’s been taking forever. They have hundreds (possibly thousands) of the city member cards that still have not been distributed so they have to fiddle through it all to find your name.
The whole process this year was a shit show. The Dave and busters event was a nice idea, but in the future if they’re going to have a similar d&b event they should give fans the option if they want to pick it up at an event or have it mailed to them. I couldn’t believe how many cards still haven’t been given out to fans. I assume your rep has gotten many emails complaining about how disorganized the whole process has been. I’m not making excuses for your rep or the club. They messed up, should own it and apologize.
Speaking of the cards… do y’all actually use them? I know it’s to show the 10% discount, but we have them in our ticket accounts now. Seems like a waste to me.
Ok, rant over. Thank you for your time.